Terms and Conditions
Please note – these Terms & Conditions do not supersede your statutory rights under the Sale of Goods act: they are merely designed to clarify the principles and procedures by which we operate. In any event, we aim to serve our customers fairly and squarely and – should a dispute arise – we will always seek to find a speedy and amicable solution to the problem.
All transactions are conducted in Pounds Sterling. The currency convertor is for illustration purposes only, to give you an indication, at current exchange rates, what your card will be charged in your local currency. If in doubt about the conversion rate to currencies other than those offered by our converter, please e-mail us with the details of your order and we will be happy to calculate the likely price in your own currency. Payments via this website will always be processed in pounds sterling and your credit card will be charged in your local billing currency by your credit card provider. We only accept payment via credit or debit card on this site.
Tariffs, Taxes & VAT
Prices on the TUSTING website are quoted inclusive of UK taxes (VAT).
For delivery to countries inside the European Union (EU), prices including VAT are applied. For delivery countries outside of the EU, prices exclusive of VAT are applied at checkout. For all non-EU deliveries, purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped.
We will always try to dispatch your goods within 48 hours of receipt of order, assuming we have the item/s in stock. If we do not have the item/s in stock, we will quickly advise you of this and let you know how long it will take for us to make up your order especially for you. Typically this will be around three weeks. If you would like to enquire about stock levels before placing your order, please feel free to call us or email us – details are on our Contact Us page.
Orders are sent to you via a secure designated carrier like Fed-Ex, UPS, etc and will require a signature on delivery. Orders sent within the UK should arrive on the day after dispatch, except for outlying areas, and orders sent overseas, which will usually arrive within a week of dispatch. Please allow more time for delivery at busy periods like Christmas.
The delivery charges quoted on the website cover delivery via a secure designated carrier like Fed-Ex, UPS, etc. Please contact us if you require special delivery services so that we can give you a quote for your requirements.
Payments for orders placed through our website are by Credit or Debit Card Transaction via our Secure Server, where your card details are encrypted before being sent to us, fully protecting any confidential information from prying eyes. Please note that card transactions are processed when goods are dispatched, not when you place the order, except in the case of orders which contain bespoke or personalisation elements, which are charged when the order is received.
Invoices & Receipts
We send a receipt for all orders, either with the goods or to follow in the post, except those sent to third parties as Gifts. In these cases we send a separate receipt direct to the purchaser.
TUSTING operates a full, no-quibble 14-day Returns Policy. If you don’t like what you’ve bought, simply return it to us within 14 days of receipt, unused and post-paid, together with the receipt we sent to you and details of your reason for return. We will refund the full value of the goods, using the same method as the original payment (i.e. a refund to your credit or debit card). We do not refund the cost of return shipping unless we deem the goods to have been faulty before they were dispatched to you.
Exception: Please note that bespoke goods or those which have been personalised (eg. with embossed initials) cannot be returned unless they are faulty.
Please refer to our full Returns Policy.
Goods Damaged in Transit
Unfortunately, we are not responsible for damage which occurs after the goods have been handed to the postal or courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier’s insurers. If the parcel you receive is battered, please note the fact when you sign for it, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as “Damaged package; goods not yet inspected” to warn the carrier that a claim may follow.
Title to the Goods
Title for goods belongs to TUSTING until your full payment is cleared, at which point it transfers to you in its entirety.
In the event that we cannot ship your whole order within 72 hours of receipt, we will usually dispatch a part order and notify you with regard to items delayed through lack of stock. In the unlikely event that we are unable to supply your choice of goods for some while, or at all, we will contact you for instructions. Providing a telephone number or e-mail address with your order makes it easier for us to contact you in this event.
Promotions are as stated, are non-transferable, no cash alternative will be offered and no change will be given. Promotions are subject to commencement and expiry dates as advised. Promotions are not available to be used in conjunction with any other offer, promotion or discount and are subject to availability. Our general terms and conditions apply.
The easiest way is to use the form on our Contact Us page. Or you could write to us at TUSTING, The Tannery Warehouse, Lavendon, Olney, Buckinghamshire MK46 4EU, UK. Our telephone number is (+44) 1234 712266.
Privacy of Information
Who and where is TUSTING?
TUSTING is operated by JR Tusting & Co Ltd, a UK company registered under British Law at The Tannery Warehouse, 29 Olney Road, Lavendon, Olney, Buckinghamshire. MK46 4EU. Company Registration No. 1710495. VAT No. 335265070
Applicable Law and Courts of Jurisdiction
All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English Courts. In the event of disagreement between TUSTING and its clients, which cannot be mutually resolved in a reasonable time period, customers are invited to participate in a mediation process to settle the dispute. However, this is not compulsory and does not affect the consumer’s rights to bring legal proceedings against TUSTING. If the mediation process is agreed, then either party may ask the Institute of Directors (UK) to appoint a mediator to settle any dispute before bringing the matter into the legal process. In this event, both parties agree to be bound by the decisions of such a mediator and mediation process.