Thank you for your feedback on your purchase experience, I'm concerned that we didn't do as well as we would have liked.

Quality is of paramount importance to us, both the quality of our bags and the quality of our service, so I'm concerned to hear that we didn't do as well as we should have for you. One of our customer service team will be in touch shortly to see how we can understand where we've come up short and how we might be able to make things better. Please be assured of our close attention to this.

In the meantime, if you would like to, please do not hesitate to contact us here.