Customer reviewsGrafton Laptop Briefcase in Aztec Crazyhorse Leather Review this product
Beautiful leather, some design issuesReview by David
I recently rewarded myself for many years of work with the Grafton laptop briefcase in Aztec Crazyhorse leather. I love the look and feel of this bag. It is very well constructed with numerous sleeves, a zipped pocket and well-padded laptop compartment. The carrying strap is too thin to comfortably carry even a moderately loaded bag - the "padded" strap does not distribute the weight in any comfortable fashion. The other issue that bugs me is that the bag will not rest in an upright position if it has anything in it - will fall over, so I am constantly having to find something to lean it up against if I want to access material from the zippered top.
Concerned by the points raised we replied to Mr Crosby:
"I just wanted to pick up on the comments that you made with regards to the shoulder strap and the stability of your bag. Whilst neither of these issues have been raised as a concern on this model before it is really helpful to get as much feedback as we can so as to keep developing the products and moving forward.We could offer to send you a toning webbing strap with leather ends if that would be helpful. The webbing strap is wider than the leather strap and also a little softer than the leather which offers a more comfortable feel when regularly carrying a larger load. I would be happy to have one made up for you. With regards to the bag falling over we have made considerations in the design to try and avoid just such an issue. The laptop compartment is deliberately situated in the middle to keep the weight central. We have also ensured that the bag has rigid bound seams, again to aid stability. Whilst we have also added some support to the sides of the bag we chose not to add any further support as one of the features of our bags is the softness and suppleness of the leather. I do appreciate however that this can mean that the product may not be as rigid as some other products on the market. It is a fine balance between making a structured case and one that is not too heavy or stiff!"
Mr Crosby took up our offer of the webbing strap and sent a lovely card on arrival - "The webbing strap is a terrific solution - thank you so much!! I am so pleased - thank you for such attention to customer service. Kindest Regards, David Crosby (Tusting customer for life)."
(Posted on 12/04/2014)