Privacy & Cookies Information

At TUSTING, we are totally committed to ensuring that your personal and payment information is secure and that your privacy is respected. Below, we describe how we ensure online security and respect your privacy pertaining to the use of www.tusting.co.uk ("the Site"). By using the Site, you are agreeing to the terms set out in this Privacy Policy Statement.

1. The information we collect:

The type of information we will collect about you includes your Personal Information such as:

name
billing and delivery addresses
phone number
email address
encrypted
credit/debit card details

TUSTING uses personal information such as this to communicate with you and to process your orders.

2. Cookies

In order to offer the best possible service to users, TUSTING also monitors the patterns of usage of pages on our site. This enables us to identify the most popular offers and articles and to optimize our performance. This data is non-personal and may include unique URLs visited within the Site, browser type and IP address. Most non-personal data is collected via cookies or other analysis technologies.

Cookies are tiny text files stored on your computer when you visit certain web pages. At TUSTING we use cookies to keep track of what you have in your basket, so to order products on our site, you need to have cookies enabled. Most web browsers have cookies enabled by default and each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. Please rest assured that cookies can't harm your computer, and we don't store personally identifiable information such as names or credit card details in the cookies we create.

General

Cookie Name Cookie Description
cart The association with your shopping cart.
catefory_info Stores the category info on the page, that allows to display pages more quickly.
compare The items that you have in the Compare Products list.
currency Your preferred currency
customer An encrypted version of your customer id with the store.
customer_auth An indicator if you are currently logged into the store.
customer_info An encrypted version of the customer group you belong to.
customer_segment_id Stores the Customer Segment ID
external_no_cache A flag, which indicates whether caching is disabled or not.
frontend You sesssion ID on the server.
guest-view Allows guests to edit their orders.
last_category The last category you visited.
last_product The most recent product you have viewed.
newmessage Indicates whether a new message has been received.
no_cache Indicates whether it is allowed to use cache.
persistant_shopping_cart A link to information about your cart and viewing history if you have asked the site.
poll The ID of any polls you have recently voted in.
polln Information on what polls you have voted on.
recentlycompared The items that you have recently compared.
stf Information on products you have emailed to friends.
store The store view or language you have selected.
user_allowed_save_cookie Indicates whether a customer allowed to use cookies.
viewed_product_ids The products that you have recently viewed.
wishlist An encrypted list of products added to your Wishlist.
wishlist_cnt The number of items in your Wishlist.
wp_set_auth_cookie This function sets the cookie on the blog
wp_clear_auth_cookie This function will delete the cookie from the client browser. This happens when the user clicks on the Logout link in the Administration interface.
auth_redirect This function also utilizes the cookies. Checks whether the cookie is present on the client browser. If it is not, the user is sent to the wp-login.php login screen. After logging in, the user is sent back to the page he or she attempted to access.
comment_author This function also utilizes the cookies. When a visitor posts a comment, a visitor won't need to re-type all their name again when they want to leave another comment.
comment_author_email This function also utilizes the cookies. When a visitor posts a comment, a visitor won't need to re-type all their email address again when they want to leave another comment.
comment_author_url This function also utilizes the cookies. When a visitor posts a comment, a visitor won't need to re-type all their url again when they want to leave another comment.

 

Twitter (3rd Party)

Cookie name Expires after Description of cookie

 

Facebook (3rd Party)

Cookie name Expires after Description of cookie

 

Google+ (3rd Party)

Cookie name Expires after Description of cookie

 

Google Analytics (Third party)

Cookie name Expires after Description of cookie

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org.

3. Keeping your information secure

As a company that does business over the Internet, we understand the importance of security and we are committed to protecting the information you provide to us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, we have in place appropriate physical and managerial procedures to safeguard the information we collect.

We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as personal and credit card information. SSL encryption is designed to make the information unreadable by anyone but the intended audience. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

Credit card details collected on this website are used only for processing payments and are not used for any other purposes. They are held securely and are not fully visible to our staff. They are not stored beyond the completion of your order. Our handling of credit card details is certified compliant with the Payment Card Industry Data Security Standard - click the Trustwave icon for more information:

 

4. How we use your information

TUSTING uses your personal information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits and to personalize promotional offers. Specifically:

Credit card information is used only for payment processing and fraud prevention and will not be kept longer than necessary.
We will only ask for personal information from you where it is necessary for us to provide our service to you. We will only collect information where it is specifically and knowingly provided by you.
We keep a record of your emails to us to assist in our management of your account with us.
Your telephone calls to us may be recorded and monitored for quality control and training purposes.
The following circumstances outline the only situations when we may share your information with a third party:
With agents (including the credit card payment service provider SagePay, fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).
To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).
We do occasionally make contact information (but never credit card details!) available to companies whose products are of a similar quality to ours and which we think will interest you, unless you have told us not to. If you do not wish to receive such offers please email us at offers-optout@tusting.co.uk with your full name and address. 

5. Contacting you

We may occasionally need to contact you to enable us to fulfil your order correctly. For example, if an item you have ordered is unavailable or if your delivery day needs to be changed, we would need to contact you. On such an occasion, we will normally try to reach you by telephone or email.

6. Email newsletter

We like to keep in you in touch with developments in our product range together with any sales and offers we are running, and we use our email newsletter to do this. Naturally, it is optional and to opt-out of receiving our email communications use any of the following methods:

Select the e-mail "unsubscribe" link on the email newsletter
If you are a registered user of our website, log in and change your email newsletter preferences
Write to us (see our contact details below) or email us at info@tusting.co.uk being sure to provide your name, e-mail and postal address.

7. Access to and accuracy of your information

TUSTING will endeavour to ensure that the information we hold will be accurate and up to date. You always have the right to access your information held with us and you can check it by contacting us. If you find any inaccuracies, please advise us and we will delete or correct it promptly.

8. Contacting Us

If you have any questions or comments about privacy, please contact us by post:
TUSTING
The Tannery Warehouse
Lavendon
Olney
Buckinghamshire
MK46 4EU

By Telephone on +44 (0) 1234 712 266 or by emailing us at info@tusting.co.uk.

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