Frequently Asked Questions
How do I order from the TUSTING website?
Simply follow the steps on the screen in the currency of your choice. You can add the items you require to your Shopping Basket and when you have finished shopping, move on to the Checkout where your details and method of payment will be recorded. You can check the Shopping Basket at any time to check what you have bought, without disrupting your sale.
Supposing I live outside the UK?
We have many customers who live outside the UK and are experienced in sending orders to all parts of the world. If you are unsure about the price of items in your local currency, please e-mail us with the details of your order and we will calculate the accurate price in your own currency before accepting the order. Customers from the USA and Europe are recommended to select the appropriate Currency option at the top right of the screen, where all prices are converted to either $US or Euros, as a guide to the value of your order in your currency. All transactions are still actually made in Sterling however, so slight very variations in the amount you pay may occur.
What about Delivery Charges?
Delivery charges are per order and vary according to destination as follows:
| delivery to UK : | £7.50 |
| delivery to USA : | £35.00 |
| delivery to Europe : | £15.00 |
| delivery to other countries : | £55.00 |
What about Tariffs & Taxes?
All Sterling & Euro prices are quoted with local taxes and tariffs included. For countries outside the EC, purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped. Sales to the USA are duty-paid.
How do I pay for my order?
We can only accept payment by Visa Card or Mastercard Credit Card from customers outside the UK, or additionally by Debit Card if they live within the UK. Transactions are conducted via our Secure Server. This means your card details are encrypted before being sent to us and fully protects any confidential information from prying eyes.
Please note that neither Credit nor Debit Card transactions are processed until we have dispatched your order in full.
Is my payment safe?
Yes. All transactions to the TUSTING website are encrypted to a Secure Server before being sent to us.
How do I get a receipt?
We send a receipt for all orders except those sent to third parties as Gifts. In these cases we send a separate receipt direct to the purchaser.
How is my order sent to me?
Parcels are sent by our courier service, and will always require a signature on delivery. Very small items may be sent by post.
When will my order be sent to me?
We will always try to dispatch your goods within 48 hours of receipt of order, assuming we have the item/s in stock. Delivery to UK addresses is usually the next day and overseas addresses between 2 to 5 days later. Please allow more time for delivery at busy periods like Christmas. If your item is not in stock, we will send you an email with the expected delivery date.
Where is my order now?
We will endeavour to keep you fully informed as to the whereabouts of your order, before and after dispatch. However, if you ever require any further information or assistance, please e-mail us at with your name and post- or zip code, and we will reply with details of the dispatch date plus any other relevant information with "Order Status Please" written in the subject line.
What do I do about goods I don't want?
TUSTING operate a full, no-quibble Returns Policy. If you don't like what you've bought from us, or need to exchange it for any reason, simply return it to us and we will refund the full value of the goods immediately, or exchange if preferred.
How do I return unwanted goods?
Simply send the goods back to us with the packing note we sent you - we will then be able to refund you correctly.
How do I make a complaint?
In the event that you have a complaint, please e-mail us at with the details and we will investigate the matter for you. We endeavour to respond to all complaints within 5 working days.
How do I contact you?
The easiest way is to e-mail us at . Alternatively you can write, phone or fax us at the address below.
Who and where is TUSTING?
TUSTING is operated by JRTusting & Co Ltd, a UK company registered under British Law at
| Telephone: | +44 (0) 1 234 712266 |
| Email: | |
| Writing to: | TUSTING |
| Company Registration No. | 1710495 |
| VAT No. | 335265070 |
Is my information safe with you?
Absolutely. Any information supplied to us remains private and is not divulged to any third party. We do not sell or share any data we collect.
Customer Service Helpline
If you would like to contact us at TUSTING, our telephone number 01234 712266 (from outside UK +44 1 234 712266) is open 9am to 5pm GMT on weekdays. Call charges are at regular tariffs.
